Return & Refund Policy

Kostkoba Enterprise Return & Refund Policy

Last Updated: 02/11/2023

At Kostkoba Enterprise, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns/Refunds

• Timeframe: Returns or exchanges must be requested within 30 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in resalable condition (tags/labels intact, no damage).
• Proof of Purchase: A valid order number or receipt is required.

Exceptions:

• Customized, personalized, or perishable items (e.g., food, cosmetics) are final sale.
• Underwear, swimwear, and intimate apparel cannot be returned for hygiene reasons.

2. How to Initiate a Return

1. Contact Us First: Email [Insert Customer Service Email] or log into your account to submit a return request. Do not ship items back without approval.
2. Provide Details: Include your order number, product details, and reason for return.
3. Approval: We will review your request and email return instructions within 3 business days.

Note: Returns sent directly to our third-party suppliers without approval may not be processed.

3. Return Shipping

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
• Prepaid Label Option: For eligible returns, we may provide a prepaid shipping label at our discretion.
• Tracking Required: Use a trackable shipping method. We are not liable for lost or damaged return packages.

4. Refunds

• Processing Time: Refunds are issued within 5 business days after we receive and inspect the returned item.
• Method: Refunds are credited to your original payment method. Processing times by banks/payment providers may vary.
• Partial Refunds: If items are returned used, damaged, or missing parts, a partial refund may be issued.

5. Exchanges

• Availability: Exchanges depend on product stock. If unavailable, we will issue a refund instead.
• Process: Follow the return steps above and specify your desired exchange item.

6. Damaged, Defective, or Incorrect Items

• Report Immediately: Contact us within 7 days of delivery. Provide photos/videos of the issue.
• Resolution: We will arrange a free replacement, refund, or return label at no cost to you.

7. Non-Returnable Situations

We cannot accept returns or issue refunds for:

• Items damaged due to misuse, accidents, or unauthorized modifications.
• Orders lost or delayed by shipping carriers (contact the carrier directly for claims).
• Changes of mind on eligible items after the 30-day window.

8. Dropshipping Supplier Issues

• Shipping Delays: Delivery times depend on third-party suppliers. We are not liable for delays beyond our control.
• Product Quality: While we vet suppliers, issues caused by manufacturers (e.g., defects) will be resolved per this policy.

9. Contact Us

For questions or assistance:

• Email: support@kostkoba.com.
• Whatsapp Phone: +1 (437) 533-3066

Note: Returns sent to the above mail address without prior approval will be rejected.