Privacy Policy

Kostkoba Enterprise Privacy Policy

Last Updated: 02/11/2023

This Privacy Policy explains how Kostkoba Enterprise (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with our website kostkoba.com, mobile applications, social media platforms, or other services (collectively, the “Services”). By using the Services, you consent to the practices described below.

1. Scope

This Privacy Policy applies when you:

• Access or use our website, apps, or social media platforms.
• Purchase products through our dropshipping services.
• Contact us for support, feedback, or inquiries.
• Subscribe to marketing communications.

This policy does not govern third-party websites, apps, or services linked to our platform.

2. Personal Information We Collect

We collect personal information necessary to fulfill orders, improve our Services, and comply with legal obligations.

A. Information You Provide Directly

• Contact Details: Name, email address, phone number, billing/shipping address.
• Account Information: Username, password, membership ID (if applicable).
• Payment Data: Credit/debit card numbers, billing address, transaction history (processed securely via third-party gateways like Stripe/PayPal).
• Order Details: Products purchased, shipping preferences, returns/exchanges.
• Communications: Messages submitted via contact forms, email, live chat, or social media.
• Feedback/Surveys: Responses to surveys, reviews, or promotional contests.

B. Information Collected Automatically

• Device/Usage Data: IP address, browser type, device ID, operating system, pages visited, session duration, referral URLs.
• Cookies & Tracking Technologies:
  • Strictly Necessary: Session cookies for login, shopping cart functionality.
  • Analytics: Google Analytics to measure site traffic and performance.
  • Advertising: Pixels (e.g., Facebook, Google Ads) for personalized ads.
• Geolocation: Approximate location derived from IP address or device settings (if enabled).

C. Information from Third Parties

• Dropshipping Suppliers: Order fulfillment updates (e.g., shipping status, tracking numbers).
• Payment Processors: Confirmation of transaction completion.
• Marketing Partners: Demographic or interest-based data for ad targeting.

3. How We Use Your Information

We use personal information for purposes including:

• Order Fulfillment: Process purchases, share shipping details with suppliers, and manage returns.
• Customer Support: Respond to inquiries, resolve complaints, and send order updates.
• Marketing: Send promotional offers, newsletters, and tailored ads (with your consent).
• Business Operations: Improve website functionality, prevent fraud, and analyze sales trends.
• Legal Compliance: Meet tax, accounting, or regulatory obligations.

4. How We Share Your Information

We disclose personal information only as necessary:

• Suppliers/Logistics Partners: Share name, address, and order details to fulfill shipments.
• Payment Processors: Transmit payment data securely to complete transactions.
• Service Providers: Marketing agencies, IT vendors, and analytics platforms.
• Legal Authorities: Disclose information to comply with court orders, fraud investigations, or tax laws.
• Business Transfers: Share data during mergers, acquisitions, or asset sales.

5. Cookies and Tracking Technologies

We use cookies, pixels, and mobile IDs to:

• Enable core website features (e.g., shopping cart).
• Analyze user behavior and site performance.
• Deliver targeted ads through third-party platforms.

Manage Preferences:

• Adjust cookie settings via our website banner or browser controls.
• Opt out of targeted ads using industry tools like the DAA Opt-Out or NAI.

6. Your Privacy Choices

• Marketing Communications: Unsubscribe via links in emails or by contacting us.
• Cookies: Disable non-essential cookies through your browser or consent banner.
• Access/Correction: Request access to or updates for your data by emailing support@kostkoba.com.
• Data Deletion: Submit requests to delete non-essential data (subject to legal retention requirements).

7. Security Measures

We implement safeguards to protect your information:

• Encryption: SSL/TLS for data transmission.
• Access Controls: Limit employee access to personal information.
• Payment Security: Partner with PCI-compliant processors.

While we strive to protect your data, no system is 100% secure. Report suspicious activity to [Insert Security Contact].

8. Data Storage & International Transfers

• Storage Locations: Data is stored in Canada.
• International Transfers: Information may be shared with suppliers or partners in other countries (e.g., China for manufacturing). We ensure protections via contracts or compliance with laws like GDPR.

9. Retention of Personal Information

We retain data only as long as necessary:

• Orders: 7 years for tax/accounting compliance.
• Marketing Data: Until you unsubscribe or request deletion.
• Legal Disputes: As required by applicable laws.

10. Changes to This Policy

We will notify you of material changes via email or website notices. Minor updates will reflect a revised “Last Updated” date.

11. Contact Us

For questions, access requests, or complaints:

• Email: support@kostkoba.com.
• Whatsapp Phone: +1 (437) 533-3066

For unresolved concerns, contact your local data protection authority.